Voicemail | User guides for voice calling over broadband

Published on: 26/07/2023 09:12 AM

How to use voicemail for VoIP HFC, ADSL and VDSL home phone lines

This article explains how to set up and manage voicemail for VoIP ADSL, VDSL and HFC home phones.

Before you start

Calls are directed to voicemail whenever your phone is either busy or not available. For example, if you are on the phone or do not answer.

Your voicemails are stored by us digitally so that you can access them at your convenience.

  • They are only accessible by you or anyone with the authorised PIN and will remain on your service for 30 days once received.
  • You can choose to save them for a further 30 days once they have been listened to, otherwise they will be deleted if that period is not renewed.
  • Up to 30 new messages may be stored in the mailbox.

Voicemail PINs
Voicemail PINs are very important for your security and privacy - they must be entered before your messages can be opened from any phone, giving you control over who can access your voicemail.

  • Your PIN must be between 4 and 6 digits long.

  • The PIN cannot contain:

    • A sequence of numbers, e.g. 1234 or 9876
    • A set of repeated numbers, e.g. 222222
  • Avoid using numbers that are easy to guess, for example a phone number or post code.

Set up Voicemail and PIN

From your phone:
  1. Dial *61
  2. Follow the prompts to record you greeting and set up a new PIN

The first time you call, you can take a short guided tour of voicemail features, or you can skip the tour and set up your voice mailbox and personal recorded greeting immediately. The system will prompt you later to listen to the tutorial.

Listen to voicemail messages

From your phone


  1. Dial *61
  2. Enter your PIN

From another phone


  • Option 1:
    1. Dial 0800 697 466
    2. Enter your PIN
    3. Enter your mailbox ID
      (Your mailbox ID is the phone number of the voicemail you wish to access.)
  • Option 2 (Please note charges may apply):
    1. Dial your own phone number
    2. Once the voicemail greeting begins, press # to interrupt it
    3. Enter your PIN
    4. Press #

While listening to your messages you can


  • Press 0 to Call sender
  • Press 1 to Reply message
  • Press 2 to Reply
  • Press 3 to Transfer message
  • Press 4 to Keep message
  • Press 5 to Delete message
  • Press 6 to Play next message
  • Press 11 to Play message header
  • Press 111 to Play previous message

Send a voicemail from one number to another

When you send a message from your voicemail box to another number, the message will come through to the person you're sending it to as though it were a call.

Please note: call charges may apply.
  1. Dial *61 from your phone (or 0800 697 466 if using  another phone)
  2. Enter PIN or Mailbox ID and PIN
  3. From the Main Menu press 2.
  4. Enter the One NZ number of the person who will receive the message, e.g. 021 xxx xxx
  5. Press #.
  6. Record an optional voice message with the forwarded voicemail.
  7. Press # to end.
  8. Press 1 to listen to your recorded message or press 2 to record a new one.
  9. Press # to send the voicemail (and message if you record one).

Record or remote a temporary greeting

Setting up a temporary greeting replaces your main greeting until you turn it off.
You can also choose to turn off voicemail while this function is activated.

Record a temporary greeting


  1. Dial *61 for voicemail (or 0800 697 466 if using  another phone)
  2. Enter PIN or Mailbox ID and PIN
  3. Press 3 for Personal Settings
  4. Press 6 for Temporary Greeting
  5. Select one of the following
    • Press 1 to Save
    • Press 2 to Record again
After recording and saving the greeting, you will hear a pre-recorded confirmation that the temporary greeting has been saved.

If you call 0818 or 0508 700 719 after hearing the confirmation, you will be advised that a temporary greeting is currently active.


Remove a temporary greeting


  1. Dial 0818 for voicemail (or 0508 700 719 if using  another phone)
  2. Enter PIN or Mailbox ID and PIN
  3. Press 3 for Personal Settings
  4. Press 6 for Temporary Greeting
  5. Press 3 to cancel your temporary greeting

Change voicemail PIN

  1. Dial *61 (or 0800 697 466 if using  another phone)
  2. Enter your PIN or Mailbox ID and PIN
  3. Press 4 for Other Settings
  4. Press 1 for PIN change

Forgotten your voicemail security PIN?
If you've forgotten your PIN, simply call us on 0800 438 448 and, once we've identified you, we'll reset it.

Remove voicemail

If you want to have your voicemail removed, please call us on 0800 438 448.

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