Toll Free Plus | Frequently Asked Questions

Published on: 28/03/2023 06:07 AM

This page answers some common questions about Toll Free Plus

How long will it take for my Toll Free Plus number to be up and running?

  • Brand-new Toll Free numbers:
    • Calls from numbers on our network will connect within 4 hours.
    • Calls from other networks can take up to a maximum of 2 working days to connect to your 0800 number.
  • Existing Toll Free numbers:
    • An additional 2 working days will apply assuming correct information is provided.

What information do I need if I want to port an existing Toll Free number?

  • Your current account number, account name and name of the Losing service Provider (LSP)
  • Destination (aka termination) number
  • The existing Toll Free number

Do I need to contact my old provider?

No. Port outs are managed by us as a part of our on-boarding process.

Can I have an Auto Attendant at the termination (destination) point?

You can terminate your Toll Free Plus to any NZ local landline or mobile number, which may then point to another service such as One Business.

Can I have a Hunt Group or Time of Day Routing?

Yes, Hunt Group and Time of day features can be added to Toll Free Plus (charges apply). For additional 'intelligent' features contact us to discuss alternative options such as Enhanced Toll Free.

Please use the form found on the Toll Free web page and one of our business specialists will be in touch with you.

Why calls may not complete?

Some calls to Hunt Group numbers may not be complete, due to the destination number being ‘out of reach’ for reasons outside of our control.

Reasons for ‘out of reach’ can be but are not limited to; mobile coverage, lack of phone power, off-net carrier issues, and phone settings such as do not disturb, voicemail, and call forward not reachable.

How do I change my terminating (destination) number?

Easy! Your administrators can change the terminating number at any time via the online self-service portal. Toll Free Plus terminating numbers can be set to Australian land or mobile numbers

Do I need to spend a minimum amount on calls?

No, there is no minimum spend required.

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