Help with MyFlex Prepay

Published on: 26/02/2024 12:57 PM

Our MyFlex Prepay plan lets you pick the level of data, calling minutes, and TXTs that fit you perfectly.
We also have conveniently pre-designed MyFlex plans, which you can find at https://one.nz/prepay/myflex/

How to get MyFlex Prepay.

New customers:
You can buy a Prepay SIM online, or pick one up from any of our retail stores, or a retailer selling our Prepay SIM cards.

Find a One NZ retail store .

Existing customers:
How to change your plan to MyFlex

Minimum amount of minutes, TXTs or data.

Your plans needs to include a minimum of:

250MB data.
100 minutes.
100 TXTs.

Creating a plan with these options costs just $13.

Activation.

Find out how to activate a MyFlex Prepay SIM >

Plan renewal.

What happens to my remaining minutes, TXTs and data if I don't have enough Prepay credit?

If you don't have enough credit on your plan renewal day, you have 48 hours from when your plan goes on hold to renew it, and to keep your carry over balance.

What will happen if I run out of data, minutes or TXT before my renewal date?

You'll be charged at a casual rate for any data, calls and TXT you make.

To help you stay connected, you can either:

Re-design or renew your existing Prepay plan part way through your 28 day cycle.
In the Manage my plan section, tap Buy now.
Buy extra data, minutes or TXT boost Add-Ons to get you through to your next renewal date.

Calls to Australia.

Calls to Australia are included in all MyFlex plans (including all MyFlex pre-set configurations/plans and MyFlex configurations/plans you design yourself).

If you have used all the minutes from your plan or have not renewed your plan, then calls to Australia will cost you $0.89 per minute - see the casual rates below.

Casual Rates.

Casual rates apply in the following scenarios:

You use all of your included allowance (including any Add-Ons or Deals).
There is not enough credit to renew your plan.

You can view your casual rates in My One NZ .

Redesign your plan.

Learn how to redesign your MyFlex plan >

Prepay Deals and Rewards.

As one of our customers, you can get rewarded with exclusive:

Prepay Deals every week with personalised data, minutes and TXT just for you.
Movie, music, and sports offers on any day.

More about buying Prepay Deals through My One NZ >
More about Rewards >

Learn about our carry over allowances >

Frequently Asked Questions.

How long does my plan last?

MyFlex Prepay allowances are valid for 28 days.

Will my unused entitlements carry over to the next renewal date?

Yes absolutely! As long as you have sufficient credit for your plan to renew. If you do not have enough credit on renewal day, you have 48 hours from when your plan goes on hold to renew it and keep any unused or carry over minutes, TXTs and data.

After the 48 hours from when your plan goes on hold, if there's still not enough credit the plan does not renew and you will lose any unused or carry over minutes, TXTs and data.

How much of my allowances can I carry over?

As a MyFlex customer, you can carry over up to 500 unused minutes, 500 unused TXTs and up to 3.5GB of unused data when your plan renews.

Please note:

If you adjust your Prepay plan and click SAVE CHANGES - this will make the changes at your next renewal date - your Carry Over is retained.