Prepay Auto Top Up | Cancel Auto Top Up

Published on: 19/02/2024 12:41 PM

This page explains how you can cancel an Auto Top Up that you previously set up.

Find out more about Auto Top Up for Prepay  >

Steps

Please select if you will be using My One NZ web or My One NZ App.

My One NZ Web


  1. Log onto My One NZ , selecting My One NZ

    Screenshot My One NZ Web sign in
  2. Point your mouse cursor over Top Up & Pay and select Auto Top Up

    Screenshot My One NZ Web Auto Topup
    The Auto top up screen appears
  3. From the list of existing Auto Top Ups, find the option which is no longer needed and click Remove

    Screenshot My One NZ Web Remove Auto Topup
    You are prompted to confirm you wish to Remove the Auto Top Up
  4. Click Yes


    After you click Yes, the Auto Top Up is removed.

My One NZ App

  1. Log into the My One NZ app

    Screenshot My One NZ App login Screen
    The main dashboard appears

     
  2. Ensure your Prepay service is showing on the dashboard.

    If the Prepay service you wish to update is not showing, Tap Accounts and services at the bottom of the dashboard and select the Prepay service you wish to update.

    Screenshot My One NZ App Accounts and Services
  3. Scroll down and tap Top up & Pay bill

    Screenshot My One NZ App Topup and Pay Bill
  4. Tap Auto top up

    Screenshot My One NZ App Auto Topup
  5.  The Auto top up screen appears with a list of your existing Auto Top Ups.  Tap Remove

    Screenshot My One NZ App Remove Auto Topup
  6.  The Please confirm you want to remove this Auto top up section appears
  7. Confirm by tapping Remove this Auto top up


    A message appears to confirm that your Auto Top Up has been removed.

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Tags
Mobile Billing Prepay